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Home Terms of Use

Terms of Use

Last updated: January 21, 2026

1. Introduction

These Terms of Use ("Terms") govern your use of the VerdantVault Colocation website at www.eastbaltinsight.com ("Website") and the colocation services ("Services") offered by VerdantVault Colocation SIA ("VerdantVault," "we," "us," or "our").

Please read these Terms carefully before using our Website or Services. By accessing or using our Website or Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Website or Services.

2. Eligibility

To use our Services, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into a binding contract with VerdantVault
  • Not be prohibited from receiving our Services under the laws of Latvia or any other applicable jurisdiction

By using our Services, you represent and warrant that you meet all eligibility requirements.

3. Account Registration

To access certain features of the Website or to use our Services, you may need to register for an account. When you register, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Keep your account credentials secure and confidential
  • Notify us immediately of any unauthorized access to your account
  • Be responsible for all activities that occur under your account

We reserve the right to disable any user account if we believe you have violated these Terms or if we determine that your account information is inaccurate.

4. Services Description

VerdantVault provides colocation services, which may include but are not limited to:

  • Rack space (quarter rack, half rack, full rack, or private cage)
  • Power allocation
  • Cooling
  • Physical security
  • Network connectivity
  • Cross-connects
  • Remote hands service
  • Equipment delivery handling
  • Environmental monitoring

The specific services provided to you will be outlined in your Service Agreement with VerdantVault.

5. Service Level Agreement

VerdantVault provides service guarantees as outlined in our Service Level Agreement (SLA), which is incorporated by reference into these Terms. The SLA includes commitments regarding:

  • Power availability
  • Environmental conditions
  • Network uptime
  • Physical security
  • Remote hands response times

In the event of a conflict between these Terms and the SLA, the terms of the SLA shall prevail with respect to the subject matter of the SLA.

6. Facility Access and Security

6.1 Access Policy

Access to our facility is strictly controlled to maintain security. You agree to:

  • Follow all access procedures as communicated by VerdantVault
  • Provide advance notice for all visits as required by our policies
  • Register all visitors and provide required identification
  • Access only your designated areas within the facility
  • Escort visitors at all times and be responsible for their compliance with these Terms
  • Not attempt to access restricted areas

6.2 Security Credentials

You are responsible for protecting any security credentials issued to you, including:

  • Access cards or keys
  • Biometric access credentials
  • PIN codes
  • Authentication tokens

You must immediately notify us of any lost or stolen credentials or any suspected security breach.

6.3 Security Monitoring

For security purposes, our facility is monitored by CCTV and other security systems. By using our Services, you consent to such monitoring while on our premises.

7. Client Equipment

7.1 Ownership and Responsibility

You retain ownership of all equipment you place in our facility. You are solely responsible for:

  • The selection, installation, and maintenance of your equipment
  • All software, data, and content stored on or transmitted through your equipment
  • Ensuring your equipment complies with all applicable laws and regulations
  • Obtaining and maintaining all necessary licenses for your equipment, software, and content

7.2 Equipment Requirements

All equipment placed in our facility must:

  • Comply with our technical specifications
  • Be properly labeled with your identification
  • Not exceed allocated power consumption limits
  • Not interfere with other clients' equipment or our facility operations
  • Comply with applicable safety and regulatory standards

We reserve the right to refuse installation of any equipment that does not meet these requirements.

7.3 Equipment Delivery and Removal

You agree to follow our procedures for equipment delivery and removal, including:

  • Providing advance notice of deliveries
  • Properly packaging and labeling equipment
  • Scheduling removal with adequate notice
  • Removing all equipment upon termination of services

Any equipment not removed within 30 days after service termination may be considered abandoned and disposed of at your expense.

8. Acceptable Use Policy

8.1 Prohibited Activities

You agree not to use our Services to:

  • Violate any applicable law, regulation, or third-party rights
  • Engage in illegal, fraudulent, or deceptive activities
  • Transmit or store any material that is defamatory, obscene, threatening, or otherwise objectionable
  • Send unsolicited mass communications (spam)
  • Distribute malware, viruses, or other harmful code
  • Attempt to gain unauthorized access to systems or networks
  • Interfere with or disrupt the Services or servers or networks connected to the Services
  • Conduct security scans or penetration tests without prior written approval
  • Exceed allocated resource usage (power, bandwidth, etc.)

8.2 Network Usage

When using our network infrastructure, you agree to:

  • Comply with all network policies and procedures
  • Not engage in activities that could harm network performance
  • Not exceed allocated bandwidth limits
  • Implement reasonable security measures for your systems
  • Not operate network services that interfere with other users

8.3 Compliance Monitoring

We reserve the right to monitor compliance with our Acceptable Use Policy, and may:

  • Investigate suspected violations
  • Take appropriate action to address violations, including service suspension
  • Report illegal activities to appropriate authorities

9. Payment Terms

9.1 Fees and Invoicing

You agree to pay all fees specified in your Service Agreement. Unless otherwise specified:

  • Service fees are billed monthly in advance
  • Additional services (e.g., extra power, cross-connects) are billed as incurred
  • Invoices are issued 15 days before the billing period
  • Payment is due within 14 days of the invoice date

9.2 Payment Methods

We accept payment by bank transfer, credit card, or direct debit. For recurring payments, you authorize us to charge your payment method for all fees when due.

9.3 Late Payments

If payment is not received by the due date:

  • A late payment fee may be applied
  • Services may be suspended after 15 days of non-payment
  • Services may be terminated after 30 days of non-payment

You are responsible for all costs incurred in collecting overdue amounts, including reasonable legal fees.

9.4 Taxes

All fees are exclusive of taxes. You are responsible for paying all applicable taxes related to your use of the Services, except for taxes based on our net income.

10. Term and Termination

10.1 Term

The term of your service with us is specified in your Service Agreement. Unless otherwise stated, service agreements automatically renew for successive periods equal to the initial term unless terminated as provided in these Terms.

10.2 Termination by You

You may terminate your services by providing written notice within the notice period specified in your Service Agreement (typically 30 days before the end of your current term).

10.3 Termination by VerdantVault

We may terminate or suspend your services:

  • For convenience, with 30 days' written notice
  • Immediately, if you breach these Terms or your Service Agreement
  • Immediately, if you become insolvent or subject to bankruptcy proceedings
  • Immediately, if required by law or regulatory action

10.4 Effect of Termination

Upon termination of services:

  • You must remove all equipment from our facility within 30 days
  • You must pay all outstanding fees
  • We will revoke all access credentials
  • We may dispose of any equipment not removed as provided in Section 7.3

Termination does not relieve you of any payment obligations incurred prior to termination.

11. Intellectual Property

11.1 Our Intellectual Property

All content on the Website, including text, graphics, logos, icons, images, audio clips, digital downloads, and software, is the property of VerdantVault or its content suppliers and is protected by Latvian and international copyright laws. You may not reproduce, modify, distribute, or publicly display any content from our Website without our prior written consent.

11.2 Trademarks

VerdantVault, the VerdantVault logo, and other marks indicated on our Website are trademarks of VerdantVault. You may not use our trademarks without our prior written consent.

11.3 Feedback

If you provide us with feedback, suggestions, or ideas about our Services, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use such feedback for any purpose without compensation to you.

12. Confidentiality

Each party may disclose confidential information to the other in connection with the Services. You agree to:

  • Keep confidential all non-public information disclosed by VerdantVault
  • Use such information solely for the purpose of using the Services
  • Not disclose such information to any third party without our prior written consent

We agree to protect your confidential information with the same degree of care we use to protect our own confidential information, but no less than reasonable care.

These confidentiality obligations survive the termination of the Services.

13. Warranties and Disclaimers

13.1 Your Warranties

You represent and warrant that:

  • You have the legal right and authority to enter into these Terms
  • Your use of the Services will comply with all applicable laws and regulations
  • You own or have proper rights to use all equipment placed in our facility
  • Your equipment will not infringe any third-party rights or violate any laws

13.2 Our Warranties

We warrant that we will provide the Services in accordance with the service levels specified in your Service Agreement and our SLA.

13.3 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. YOU ACKNOWLEDGE THAT THERE ARE RISKS INHERENT IN INTERNET CONNECTIVITY THAT COULD RESULT IN THE LOSS OF YOUR PRIVACY, DATA, CONFIDENTIAL INFORMATION, AND PROPERTY.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL VERDANTVAULT, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, THE SERVICES, OR ANY CONTENT ON THE WEBSITE, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

15. Indemnification

You agree to defend, indemnify, and hold harmless VerdantVault, its affiliates, and their respective officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

  • Your violation of these Terms
  • Your use of the Services
  • Your equipment or data
  • Your violation of any third-party right or applicable law

16. Force Majeure

Neither party will be liable for any failure or delay in performance under these Terms (except for payment obligations) due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, earthquakes, accidents, strikes, or fuel crises.

17. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Latvia, without giving effect to any principles of conflicts of law.

Any dispute arising from or relating to these Terms or the Services shall be finally settled by arbitration in Riga, Latvia, in accordance with the Rules of Arbitration of the Latvian Chamber of Commerce and Industry. The arbitration shall be conducted in English by one arbitrator appointed in accordance with said rules.

Nothing in these Terms shall prevent either party from seeking injunctive or other equitable relief from the courts for matters related to data security, intellectual property, or unauthorized access to the Services.

18. Changes to These Terms

We may revise these Terms from time to time. The most current version will always be posted on our Website. If a revision, in our sole discretion, is material, we will notify you via email to the email address associated with your account or through a notice on the Website.

By continuing to access or use our Services after revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new terms, you must stop using the Services.

19. Severability

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

20. Entire Agreement

These Terms, together with your Service Agreement and any other documents expressly incorporated by reference, constitute the entire agreement between you and VerdantVault regarding the Services and supersede all prior communications, contracts, or agreements, whether oral or written, between you and VerdantVault relating to the same subject matter.

21. Contact Information

If you have any questions about these Terms, please contact us:

  • By email: legal@eastbaltinsight.com
  • By phone: +371 2774 2313
  • By mail: VerdantVault Colocation, 13. janvāra iela 3, Centra rajons, Rīga, LV-1050, Latvia