Contact Us
Get in touch with our team for inquiries, facility tours, or technical support
Our Contact Details
Address
13. janvāra iela 3, Centra rajons
Rīga, LV-1050
Latvia
Phone
Our Location
Facility Access Notes
- Parking: Dedicated visitor parking available at north entrance
- Public Transport: Bus routes 22, 25, and 55 stop within 200m
- Accessibility: Wheelchair accessible entrance and facilities
- Loading Dock: Located at the east entrance (prior arrangement required)
Visit & Equipment Delivery Procedures
Facility Visit Procedure
To ensure security and a smooth experience, we require the following procedure for all facility visits:
- Schedule in Advance: All visits must be scheduled at least 24 hours in advance through our customer portal or by contacting our operations team
- Provide Visitor Information: Full name, company, government ID details, and purpose of visit for all attendees
- Confirmation: You'll receive a visit confirmation with a unique reference number
- Arrival: Present at the reception desk with government-issued photo ID matching your registration
- Security Check-in: Complete visitor registration and receive temporary access credentials
- Escort: A staff member will escort you to the appropriate area within the facility
Equipment Delivery Process
When sending equipment to our facility, please follow these guidelines:
- Pre-register Shipment: Submit delivery details through our portal at least 48 hours before expected arrival
- Shipping Address Format: Include your company name, cage/rack ID, and delivery reference number
- Delivery Hours: Standard deliveries accepted Monday-Friday, 9:00-17:00
- Notification: You'll receive confirmation when your equipment arrives
- Storage: Equipment will be securely stored until installation (free for 3 days)
- Installation: Schedule remote hands service for rack mounting or be present for self-installation
ID Verification Requirements
For security purposes, we require all visitors to present valid government-issued photo identification:
- Acceptable ID: Passport, National ID card, or Driver's License
- Verification: ID must match the pre-registered visitor information
- Regular Visitors: Can register for biometric access after approval
Hours of Operation
Client Access Hours
For colocation clients with authorized credentials:
Authorized clients have round-the-clock access to their equipment via biometric authentication. Multiple levels of security ensure only authorized personnel can enter the facility and access their specific equipment.
Note: First-time visitors must complete security orientation during business hours before gaining 24/7 access privileges.
Business & Administrative Hours
For general inquiries, sales, and non-emergency support:
Equipment Delivery Hours
For shipping and receiving client equipment:
After-hours deliveries can be arranged with at least 48 hours advance notice and may incur additional charges.
Technical Support Hours
Critical technical support is available around the clock for emergency situations affecting service availability.
Emergency support hotline: +371 2774 2318
Support Response Times
| Priority | Description | Response Time | Hours |
|---|---|---|---|
| P1 - Critical | Service-affecting issues, power/cooling failures | 15 minutes | 24/7/365 |
| P2 - High | Degraded service, redundancy issues | 1 hour | 24/7/365 |
| P3 - Normal | Non-urgent requests, configuration changes | 4 hours | Business hours |
| P4 - Low | Information requests, future planning | 8 hours | Business hours |
Request a Facility Tour
Interested in seeing our colocation facility firsthand? Schedule a guided tour to explore our infrastructure, security measures, and available options.
Request a TourFrequently Asked Questions
How do I schedule a facility tour?
Facility tours can be scheduled by contacting our sales team at sales@eastbaltinsight.com or by submitting a request through our contact form. Please provide your preferred dates and times, the number of attendees, and the specific areas of interest. We recommend scheduling tours at least one week in advance to ensure availability of our technical staff for detailed discussions.
How do I get 24/7 access to my equipment?
All colocation clients receive 24/7 biometric access to their equipment as part of their service. During your initial onboarding, we'll collect biometric data (fingerprints) and issue access credentials for authorized personnel from your organization. First-time visitors must complete a security orientation during business hours before gaining round-the-clock access privileges. Additional authorized users can be added to your account by submitting a formal request with required identification details.
Can I bring contractors or third-party vendors to work on my equipment?
Yes, clients can bring authorized contractors to work on their equipment, provided they are pre-registered at least 24 hours in advance. All third-party personnel must be accompanied by an authorized representative from your company or escorted by our staff (additional charges may apply for staff escort). Contractors must present valid identification matching their pre-registration details and will be required to sign our standard visitor NDA. For regular contractors, we offer a streamlined registration process to facilitate easier access.
What should I do if I need emergency support outside business hours?
For emergency technical support outside of normal business hours, clients should call our 24/7 emergency support hotline at +371 2774 2318. This service is reserved for critical issues affecting service availability, such as power problems, cooling failures, or network outages. When calling, please have your client ID and specific rack/cage information ready. For non-emergency issues, please submit a ticket through our customer portal or email support@eastbaltinsight.com, and our team will respond during the next business day.
Additional Contact Channels
Client Portal
Existing clients can submit tickets, monitor service status, and manage account details through our secure client portal.
Access PortalLive Chat Support
Get immediate assistance during business hours through our live chat support available on our website.